From the opening of our new two floor extension in the Spring, to our recent nomination for four National dental awards in London its been a breathless year. In a difficult year for the UK and business in particular, our continued success centres on a relentless drive to improve our service to our new patients.
Extreme customer service breeds patient loyalty and so we constantly endeavour to raise our standards far beyond those of our competitors.
Examples of recent developments include.....
The launch of our very own i phone app , FREE to download at http://www.oliverdental.com . This exciting app makes us one of a handful of dentists in the world who are able to offer this product. Hugely interactive, the app has an incredible feature that allow you to photograph your smile on your i phone to have one of our dentists to view without you even having to visit - how cool is that ?
Try it for yourself , particularly if you are unhappy with your smile and we can advise on some of our excellent smile correction treatments.
Patients convenience is paramount to us and so a major revamp of our surgery hours will make a visit for busy people so much easier. We know offer Monday to Fridays from 8.30 till 7.00pm and Saturday 8.30 till 1.00 We know of no other practice in the North East of England that can match such a level of convenience for their patients.
We have a reputation for excellent front desk service and we are proud to be able to add to this as our new signing Suzanne joins the team. She has a wealth of experience in customer service and should prove to be a real asset to our reception team.
Suzanne will help us with an increasing work load at the front desk as Oliver's have just signed an exciting agreement to join forces with a brand new sports physiotherapy company, Complete Sports Medicine. Fronted by ex Sunderland AFC physiotherapist Peter Friar they will offer patients excellent physiotherapy,acupuncture,nutritional advice and exercise science. On a sessional basis starting early December, the service will add to the range of treatments under the roof of Olivers Dental Studio. Our next blog will have more detailed information on this exciting service as the Complete Sports Medicine web site launches. Watch this space.We have for many months had huge frustration with our reliance on letter and envelope communication with our patients. Most of us are frustrated by large quantities of paper dropping through our letter box and so electronic communication will become more the norm for Olivers. e mail and texting will form the heart of this change but please consider joining our Facebook fan page at link or our brilliant livechat feature. Live chat contacts us directly during office hours and we allocate a staff member to reply to your request as soon as we can.
We also took a big step into charity support this year , the highlight being boss Michaels trip to Morocco to help the Berber children of the Rif Mountains. Helping others who have much less than ourselves has become a focus for our team. Thousands of pounds was raised by the trip, funded solely by the dentists themselves, and a start was made helping these lovely children with very poor teeth. Thank you to all who helped us.
So we hope you can see why the boss calls 2010 breathless and hope that 2011 will continue to excite you as we look to progress further.
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