Tuesday, 24 January 2012

Surround yourself with quality - Sunderland dentist - Olivers Dental Studio

I've been fortunate to see my Dental Studio grow and grow to be one of the North's largest private dental facilities.

It doesn't happen by fluke and so looking back over 28 years I think I know the secret.

Whenever you adding a team member try to appoint staff who do their job better than you ever could.

Want to know what I mean ?

Meet Beverley, our senior receptionist and patient coordinator.


Bev has just done the Studio proud by winning the Best of the Best Award at a prestigious marketing conference attended by some of the country's best dental teams.
Her hugely impressive skills when dealing with customer interaction, appointment making and working with her team made her a clear winner with the judges.

No matter how good our outstanding team of dentists function, the interaction of the reception team with our visiting members is in many respects even more important. Beverley sets a very high standard that many of us see falling short in businesses that touch us every day. Starter for ten - the helpdesks at a utility company. The list is endless.

Not only did Beverley pick up a fantastic award but the Studio were judged runners up in the Best of the Best Extreme Customer Service category. On behalf of her team, Joanne was up on the podium to collect the trophy that represents a marvellous achievement for all of us at this Sunderland dental facility.



So a great start to 2012 for the Olivers Dental Studio  trophy cabinet and very nice for us to keep Sunderland on the map on the national stage in the very competitive world of private dentistry.


If you would like to join us at Oliver's, Beverley and her team would be delighted to hear from you.

Six days a week at 0191 5282340  or   chat live with perhaps the best reception team in the country to answer your questions. 

Tuesday, 10 January 2012

Giving a little something back - the £10000 smile give away


As Sunderland Dentists we looked back over the year of 2011 and felt we had a lot to be grateful for at Oliver's.                        http://www.oliverdental.com.    0191 5282340

In the midst of the worst recession we could remember, the people of the North East were clearly feeling the strain but continued to support us with remarkable loyalty. We are grateful, that even at times of financial hardship, our patients placed value on the health of their teeth and continued down the path of regular dental care with us.

It was with this in mind we got our heads together and came up with an idea to offer our biggest ever competition in Sunderland, as a little thank you in the local community.

Sunderland Echo kindly joined in the  fun and publicised the competition, asking for people from the area to describe why a smile makeover would change their lives.

And the winner was......


lovely Mrs Ursula Smith , a Sunderland mum who lacks confidence in her smile.

Ursula, 41, said: “My daughter encouraged me to enter because I’ve never really liked my teeth from being little. They cross at the front and I don’t like the colour – I remember I used to put Christmas cards between them to try and straighten them.


Ursula was an ideal candidate for this life changing course of treatment. Our plans are to address Ursula's frustration with her tooth colour with state of the art tooth whitening. Following this we will be using minimal intervention porcelain veneer treatments to correct position and unevenness and finishing with some white for black filling changes.
In the background we will be providing high level hygienist therapy to give Ursula the healthiest mouth for the future.


As part of the experience Ursula will receive a full hair and makeup day at Reds Hair and Beauty followed by a professional photo shoot with David Lawson Photography Sunderland

Quite a prize, and we look forward to keeping you up dated with her adventure in Sunderland for cosmetic dentistry and beauty makeover.

Should you wish to start 2012 with a makeover of your own , Oliver's offer free consultations to discuss the many fantastic smile improvement treatments available painlessly for you. Call us on 0191 5282340 for details.

Saturday, 19 November 2011

Club 18 - 21 THE best deal in private dentistry ? Olivers Dental Studio

Hi folks , Michael Oliver here , speaking as Principal of Oliver's Dental Studio, Sunderland.  0191 5282340



I am here to make a deal with an age group of patients we at Oliver's are concerned about.

Who might that be ?

Who is the lovely Pip Attle, Miss Sunderland 2011, pointing at ?

Our club 18 - 21 queen,
Philippa Attle



Its you, the 18 to 21 year olds who are getting a raw deal in the UK at present.

High youth unemployment
Crazy student fee hikes
No more free NHS dental care

Oliver's are here to help ... with the best deal in private dental care , possibly anywhere in the country.

The club 18 to 21 deal is .....

For any of Oliver's patients who have just hit 18 we will offer a special club rate of £9.75 per month in 2012 for  Denplan Essentials private cover. This is approximately a 50% discount on our normal adult Denplan Essentials rate for private cover. Wow.

You will have full access to all of the benefits of  Denplan Essential care including countrywide private emergency cover, all aspects of regular general dentistry including x rays, hygienist access and white fillings at our premium 35% discount rate. Advanced porcelain treatments when clinically indicated ( less lab fee) are an added bonus also at this gold standard discount.

Plus - full free accident cover for dental injury with Denplan's excellent injury protection

So any parents worried about their teenage kids jumping ship to university and letting their teeth go on the slide after years of care under your wing , think club 18 - 21. Hugely cost effective for full private cover within the award winning facility here at Oliver's.

We make it easy for new patients to join us at the studio who are not already regular patients and would like to take up this fantastic offer

How do I do it ?

1. Come and meet this lady ,


Toni, our patient coordinator who will talk you through all the benefits of high quality private dental care at Oliver's

2. You will then be offered a full mouth assessment at a club 18 to 21 premier discount of £21 , a full 60% discount on our 2012 full mouth assessment rate.
3. If you are deemed to be fully dentally fit , the club benefits become yours immediately
4. If you have one or two problems that need correcting we will carry out this treatment to our highest private standards at a 35% gold standard discount. On completion you will again have instant access to the full club 18 to 21 package,   SIMPLES

We will even offer a fully guaranteed three year 35% discount to anyone wishing to become a club 18 to 21 member outside of the Denplan monthly direct debit package. This will allow you to have your general dental health maintained to the highest standards of private dentistry at a market leading discount.

So there we have it , our biggest ever private dentistry offer to an age group who are been hit hard in the recession. We want to help.

Not wishing to miss out ?

Give us a call 0191 5282340
                web   club 18 to 21   to chat to us free and live
F Book              Olivers
email                info@oliverdental.com

Saturday, 8 October 2011

Sunderland AFC North Africa Supporters Branch

I need to take my hat off to the people of Sunderland and Sunderland football club themselves who chipped in over 150 Sunderland footy shirts for us to hand out to the people of the little Moroccan village of El Jebah in the foothills of the Rif Mountains.



Whats it all about ?

As part of the newly formed Dental Mavericks Charity  http://www.dentalmavericks.org/ who recently visited Morocco to help treat the mountain children of El Jebah I (Mick the dentist from Sunderland  - Olivers) thought it would be nice to hand out more than toothbrushes to the locals.
On our visit last yeat we treated like Santa Claus as we gave the children crayons and colouring books in a village where gifts are thin on the ground.



Like most Sunderland supporters I have a cupboard full of out of date or out of size Sunderland shirts. Thinking it might be a nice gift for the children and, as it turned out the adults too, we loaded up our suitcases with the red and white treasures. It should be noted that we could have taken hundreds more but for the disappointing response of Easy Jet who wanted nearly £300 extra suitcase tariff for what was in effect a charity donation. Black mark EasyJet even with our protestations.




With the strength of the Premier league brand, the kids instantly recognised the red and white stripes, even in this isolated African village and frenzy of locals suddenly appeared. From the village mayor to the local elders, a Sunderland shirt even out of date, carries a bit of cudos out in North Africa.




It quickly became clear that demand was going to exceed supply as what seemed like half of the Rif mountain Berber Tribe seemed to join the queue.
Still a hundred new Sunderland supporters wasn't a bad start and maybe when we head back to Morocco next year to continue with the dental visit I may be able to convince easyJet that a little genorosity in their aircraft hold could generate a whole lot of goodwill from the kids of El Jebah.



With thanks to friends and patients of Olivers Dental Studio and Sunderland AFC , in particular Ged McNamee and the Academy for their shirt donation.

Michael Oliver
Oliver's Dental Studio - Sunderland
0191 5282340







Tuesday, 4 October 2011

Helping African Children 2011 - Dental Mavericks on tour in Morocco

What started as a ripple in 2010 with the first visit of the newly formed Dental Mavericks charity to beautiful Morocco in North Africa, this year grew into a wave of dental care in El Jebah at the foot of the Rif mountains.


Let me introduce you to the 2011 Dental Mavericks team who for eight days stepped out of a privileged life in Europe to help a group of school children who's lives aren't blessed with the dental care we take for granted.
The group, of which I am privileged to be a founding member, includes dentists and their support staff from across the UK and joined this year  in their efforts from Belgium ( Domien our marvellous guide and translator) and Spain ( team Gedge and the lovely Jess ) .

Why do it ?

In our first visit last year we were disturbed by the raging and untreated dental disease we found in the most beautiful of children in this lovely village in the foothills of the Rif Mountains. The children, from age six to twelve, were suffering tremendous decay rates on the back of a high sugar intake consistent with Moroccan tradition of diet. As well as sweet eating, the Moroccan mint tea and honey intake, coupled with poor to non existent oral hygiene and zero dental care are an explosive mix.

We found the youngsters to be carrying severe decay of their milk teeth and adult back teeth and of no surprise to the team, a frequency of dental abscess rare in Western children. Our sights had to be lowered to cope with this acute disease, mainly by extraction of diseased teeth and an attempt at restoration and decay control where possible.

Our first visit was an emotional strain, as pioneering dental visitors to the area we had the difficulty of carrying out dentistry in school classrooms, perhaps not ideal.



So to 2011 and this years visit .......

Backed by the enormous generosity of patients and friends of the Dental Mavericks and some dental companies, in excess of five thousand pounds of funding was put to good use.....

The first priority was equipment and the three field dental chairs we bought made a huge difference to the children's comfort . The photograph above shows the first of the chairs being handed over to a visiting Moroccan dentist for use in the village health facility. The kindness of Oliver's Dental Studio patients raised £500 to bring this chair to El Jebah.


As one of the dentists practicing in last years school class room let me tell you this was an enormous step forward. The second major improvement was the purchase of significant quantities of Western dental equipment including forceps and sterilisation products.



All of this added up to the pain free treatment of 160 children , non of which had seen a dentist since our visit last year.

The kindness of our suppliers and friends also allowed a move to dental education, with hundreds of toothbrushes and toothpaste distributed to the children, combined with  some brilliant efforts from our support team, initiating tooth cleaning education where before there had been non.



The 2010 visit was only a start but left the dentists drained from the clinical restrictions they found .

2011 has been a huge success with many smiling faces, school children who had known pain now free of  swelling and discomfort, having been treated in an environment we would be happy to treat our own children in.





The Mavericks finished off their visit with a breathtaking tour of Fes and the surrounding areas by road and included a two day trek of the Rif Mountains.

One thing is for sure , we will all be back to this wonderful part of the world next year to help move this to an even higher level.

Our aim is to include western restorative treatments and hygienist back up in 2012. Of 160 children seen, our dentists witnessed only one tooth filling in a child population ravaged by tooth decay. We aim to change things for the better !

Thanks for the memories Morocco







Special thanks for support on this trip must go to ..

Chris Wooley and the Henry Schein team for their effort and outstanding genorosity

Dentists Vera Tunn and Jas Sandhu for kind donation of supplies

Rob at Dentaid for excellent back up

and finally Graham Walker, Sara Terry, Sara Bonnetti and Aztec , thank you all so much.


More info on this year and next year  http://www.dentalmavericks.org/  or contact me , Michael Oliver on  0191 5282340 or http://www.oliverdental.com   or info@oliverdental.com

Full photographs of the trip can be seen at my Flickr account http://www.flickr.com/photos/oliverdental/

or Olivers Dental Studio F Book page https://www.facebook.com/home.php?ref=home#!/oliversdentalstudio  and click the like button. 


The Dental Mavericks fund this project themselves with all donations going directly to the care of the Moroccan children.  Michael Oliver  Oct 2011 . 




Tuesday, 30 August 2011

Painting Africa Red and White with Sunderland Dentist Olivers Morocco Trip



Now a year old , the Dental Mavericks Charity once again is heading for North Africa to provide dental care to an area who's children rarely have access to health care of any sort.

The Award winning Mavericks Dental Charity continues to grow, as a small group of UK dentists head back to the North of Morocco to continue with the excellent work started in September last year.

Included in the group and a founder member of the charity is Sunderland dentist Michael Oliver, who was moved by what he and his colleagues found last year and vowed to return with an even bigger and better service this year. In a trip fully funded by the dentists themselves, Michael and the team have been able to buy an enormous amount of dental equipment and supplies to help the young children of the area.



Lovely Miss Sunderland, Philippa Attle, helping with our Sunderland shirt collection.

As well as providing much needed health care the team continue to build links with the local villages of North Africa and with this in mind enjoy taking gifts over for the local population. With Sunderland AFC building links themselves in Africa , Michael thought it may be a nice gesture to take the children and teenagers some football shirts as he travels back to the country.

"The locals were delighted with the small gifts we brought last year and so I thought it would be nice to distribute Premiership Sunderland football shirts this year".
"Anyone who can donate a previous years shirt or indeed a shirt they have grown out of would be a really nice gesture"
"We already have been overwhelmed by peoples generosity including several shirts donated by Sunderland AFC themselves, tremendous"

Anyone who can help with a shirt donation please call in at Olivers Dental Studio , 27 Durham Road, Sunderland 0191 5282340    http://www.oliverdental.com

Hundreds of pounds raised in the last year have been used by the Dental Mavericks to purchase dental chairs , instruments and materials to provide Western standard dental care in this area of Africa dreadfully short of health care of any description. Anyone wishing to help can donate through Dental Mavericks web site.

Thank you very much on behalf of the children.

Thursday, 14 July 2011

Sunderland Beauty Queens hoping to smile their way Miss England glory 2011

  • The time .....  Sunday July 17th 2011
  • The occasion ......  Miss England Finals 2011
  • The friends and rivals ...... Philippa Attle and Tamzin Cummings

When it comes to beauty, Sunderland is very fortunate to have two stunning ladies heading to the Miss England beauty finals.
Philippa is this years Miss Sunderland and her friend and rival Tamzin, Miss Sunderland 2010 and this years Miss Modelzed, will both be competing for the prestigious crown and title of the most beautiful girl in England.

Philippa Attle       Miss Sunderland 2011
Tamzin Cummings  Miss Modelzed 2011

We were delighted to help both Philippa and Tamzin, white smile ,with the final touches to their beautiful smiles with the Enlighten tooth whitening programme from the USA.
Under the lights on their big night the girls are well aware of the advantage of a sparkling smile as they aim to catch the eye of the judges.

Tooth whitening is the most popular cosmetic dental treatment offered at Olivers Dental Studio and is a non invasive improvement to a jaded smile , our patients love it.

So good luck girls from all at Olivers , you do Sunderland proud.

Should you wish to enjoy the benefits of a white smile just like Sunderlands beauty queens, give us a call at 0191 5282340.      http://www.oliverdental.com

Free smile whitening assessment visits are available throughout the summer.